Conflict cases in community pharmacies

Authors

  • V. N. Safty State University of Medicine and Pharmacy. The Nicolae Testemitanu, Chisinau, Moldova, Republic of
  • S. B. Adauji State University of Medicine and Pharmacy. The Nicolae Testemitanu, Chisinau, Moldova, Republic of
  • A. S. Durbailova State University of Medicine and Pharmacy. The Nicolae Testemitanu, Chisinau, Moldova, Republic of
  • T. A. Shcyopu State University of Medicine and Pharmacy. The Nicolae Testemitanu, Chisinau, Moldova, Republic of

DOI:

https://doi.org/10.24959/sphhcj.15.8

Keywords:

pharmacies, pharmaceutical ethics and deontology, a sociological survey

Abstract

The article discusses the results of a survey of specialists with higher and secondary pharmaceutical education (respectively: pharmacists and pharmacy technicians) working in community pharmacies, regarding the conflicts’ arising during the provision of pharmaceutical services to the population. Also there are presented the results of the analysis of complaints and proposals submitted to the Medicines Agency and Healthcare products of the Republic of Moldova for 2009-2013 years.

References

Грибова Я. В. Конфликты в аптеке: возможности управления [Электронный ресурс] / Я. В. Грибова. – Режим доступа : http://mfvt.ru/konflikty-v-aptekevozmozhnosti-upravleniya/

Конфликт в аптеке / М. А. Саакова, А. М. Битерякова, С. Г. Горохова и др. – Режим доступа : www.alppp.ru

Тельпуховская Н. Поведение первостольника в конфликтной ситуации / Н. Тельпуховская. – Режим доступа : www.ecopharmacia.ru

Чертков Ю. Конфликт в аптеке: как выйти сухим, живым и невредимым? / Ю. Чертков. – Режим доступа : www.apteka.ua/article/7491

Resursele și activitatea sistemului farmaceutic al Republicii Moldova // Anuar sta- tistic, rapoarte de dări de seamă, aa. 2009-2013. – Режим доступа : www.amed.md

Tintiuc D. Sănătate publică și management / D. Tintiuc, Iu. Grossu. – Chișinău : Tipogr. Centrală, 2007. – 896 p. – («Medicina»).

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Published

2015-08-08

Issue

Vol. 1 No. 1 (2015)

Section

Organizational and socio-economic bases of pharmaceutical activities

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Copyright (c) 2015 National University of Pharmacy

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