Monitoring of the psychosocial climate state in the personnel management system of a pharmacy institution

Authors

DOI:

https://doi.org/10.24959/sphhcj.22.257

Keywords:

psychosocial climate; pharmacy; workforce; monitoring; management

Abstract

Aim. To develop a program for monitoring the psychosocial climate state in the personnel management system of a pharmacy institution.
Materials and methods. The study used the methods of generalization, analysis and synthesis, content analysis and questionnaires. The state of the psychosocial climate in the pharmacy was determined using a diagnostic questionnaire of the psychosocial climate in the group. Assessments of the emotional, cognitive and behavioral components of the psychosocial climate in the pharmacy workforce were ranged from -1 to +1. The psychometric test of C. E. Seashore was used to assess group cohesion. 571 People from 167 pharmacies took part in the survey. According to the validation results, the representative sample is 563 pharmacists. The study covered all regions of Ukraine: Kharkiv (23.1 % of respondents), Poltava (17.4 % of respondents), Vinnytsia (4.9 % of respondents), Sumy (14.2 % of respondents), Zaporizhzhya (13.3 % of respondents), Ternopil (5.6 % of respondents), Zhytomyr (3.9 % of respondents), Rivne (7.1 % of respondents), Lviv (5.7 % of respondents), Ivano-Frankivsk (2.9 % of respondents) and Khmelnytskyi (1.9 % of respondents) regions of Ukraine. 92.7 % of respondents have a higher education, 7.3 % have a professional pre-higher education. According to their work experience, respondents are divided as follows: up to 1 year – 5.4 % of respondents, from 1 year to 5 years – 13.9 % of respondents, from 5 to 10 years – 18.3 %
of respondents, from 10 to 20 years – 35.5 % of respondents, over 20 years – 26.9 % of respondents.
Results. The necessity of managing the psychosocial climate in a pharmacy workforce and its monitoring has been proven. The essence of the psychosocial climate state of a pharmacy institution has been determined. The system for monitoring the state of the psychosocial climate in the workforce of a pharmacy has been proposed, namely: the monitoring object; the subject of monitoring; monitoring functions; monitoring indicators; control of the work of the pharmacy staff. The functions of monitoring the state of the psychosocial climate in a pharmacy workforce include analytical, diagnostic, predictive and organizational
and managerial functions.
Conclusions. The relevance and necessity of managing the psychosocial climate in a pharmacy workforce has been determined. The stages of monitoring the psychosocial climate state in a pharmacy workforce have been proposed.
Key words: psychosocial climate; pharmacy; workforce; monitoring; management.

Author Biographies

N. V. Andriienko, National University of Pharmacy

postgraduate student of the Department of Management and Public Administration

R. V. Sahaidak-Nikitiuk, National university of pharmacy

Doctor of Pharmacy (Dr. habil.), professor of the Department of Management and Economics
of Enterprise

References

Harkusha, М. І. (2019). Naukove obhruntuvannia systemy sotsialno-psykholohichnykh kharakterystyk fakhivtsiv farmatsii v umovakh patsiientooriientovanoho prostoru. Kharkiv, 246.

Hernández, F. G. (2018). Tratado de medicina del trabajo. (3rd ed.). Elsevier, 1112. Aikins, J. W., Litwack, S. D. (2011). Prosocial skills, social competence, and Popularity. New York: The Guilford Press, 356.

Aronson, E., Wilson, T. D., Akert, R. (2014). Sozialpsychologie. Hallbergmoos : Pearson, 201.

Skidanenko, Yu. P., Shkurko, M. V. (2012). Visnyk Sumskoho derzhavnoho universitetu. Seriia Ekonomika, 2, 76–83.

Popova, H. V., Bohdan, H. B. (2014). Sociometric study of dynamic processes in a small group. Warszawa : Diamond trading tour, 36.

Bossaert, G., Colpin, H., Pijl, S. J., Petry, K. (2013). Truly included? A literature study focusing on the social dimension of inclusion in education. International Journal of Inclusive Education, 17 (1), 60–79. doi: 10.1080/13603116.2011.580464.

Berkowitz, L. (2008). On the consideration of automatic as well as controlled psychological processes in aggression. Aggressive Behavior, 34 (2), 117–129. doi: https://doi.org/10.1002/ab.20244.

Vasilchenko, O. P. (2011). Handbook of personnel officer, 8, 8–9.

Scott, J. (2013). Social Network Analysis. (3rd ed.). Los Angeles, 51.

Cillessen, A. H. N. (2011). Toward a Theory of Popularity. New York: The Guildford Press, 426.

Tolochko, V. M., Mischenko, I. V., Artiuh, T. O. (2015). Organizational and psychological aspects of managing a working group. Kharkiv : NPhU, 28.

Tеtеrich, N. V. (2015). Management, economy and safety in pharmacy, 5 (43), 68–72.

Giousmpasoglou, C., Marinakou, E., Cooper, J. (2018). Banter, bollockings and beatings the occupational socialisation process in Michelin-starred kitchen brigades in Great Britain and Ireland. Int. J. Contemp. Hosp. Manage, 30 (3), 1882–1902.

Han, S. J., Bonn, M. A., Cho, M. (2016). The relationship between customer incivility, restaurant service burn-out and turnover intention. Int. J. Hosp. Manag., 52, 97–106. doi: 10.1016/j.ijhm.2015.10.002.

Ineson, E. M., Yap, M. H., Whiting, G. (2013). Sexual discrimination and harassment in the hospitality industry. Int. J. Hosp. Manag., 35, 1–9. doi: 10.1016/j.ijhm.2013.04.012.

Kitterlin, M., Tanke, M., Stevens, D. P. (2016). Workplace bullying in the foodservice industry. J. Foodserv. Bus. Res., 19 (4), 413–423. doi: https://doi.org/10.1080/15378020.2016.1185874.

Lyu, Y., Zhu, H., Zhong, H. J., Hu, L. (2016). Abusive supervision and customer-oriented organizational citizenship behavior: the roles of hostile attribution bias and work engagement. Int. J. Hosp. Manag., 53, 69–80.

Zhang, H., Luo, J. M., Xiao, Q., Guillet, B. D. (2013). The impact of urbanization on hotel development: evidence from Guangdong province in China. Int. J. Hosp. Manag., 34, 92–98. doi: 10.1016/j.ijhm.2013.02.013.

Dhar, R. L. (2015). The effects of high performance human resource practices on service innovativee behaviour. Int. J. Hosp. Manag., 51, 67–75. doi: 10.1016/j.ijhm.2015.09.002.

Karatepe, O. M., Yavas, U., Babakus, E., Deitz, G. D. (2018). The effects of organizational and personal resources on stress, engagement, and job outcomes. Int. J. Hosp. Manag., 74, 147–161. doi: https://doi.org/10.1016/j.ijhm.2018.04.005.

Andrienko, N. V. (2022). The study of factors affecting the socio-psychological climate in the labor collective of a pharmacy institution. Visnyk farmatsii, 1 (103), 101-107. doi: https://doi.org/10.24959/nphj.22.84.

Maiorov, A. N. (2006). Monitorinh v obrazovanii. Sankt-Peterburh : Obrazovanye – Kultura, 344.

Downloads

Published

2022-07-28

Issue

Section

Organizational and socio-economic bases of pharmaceutical activities