Аnalysis of the psychosocial climate in the pharmacy workforce and prospects for its improvement
DOI:
https://doi.org/10.24959/sphhcj.22.271Abstract
Aim. To analyze the state of the psychosocial climate in the workforce of a pharmacy institution and develop ways to improve it.
Materials and methods. The methods used by the authors to measure the psychosocial climate in the pharmacy workforce include questionnaires, the method for determining value-orientational unity, the method of O. S. Mikhalyuk and A. Yu. Shalyto, the psychometric test of C. E. Seashore, the method for studying the job attractiveness, the method for studying the level of satisfaction of pharmacy employees with working conditions, the method “The schematic map of the psychological and pedagogical characteristics of the group”. In the expert survey 697 respondents took part. The study was conducted between March 2021 and January 2022.
Results. Using the method of O. S. Mikhalyuk and A. Yu. Shalyto it was determined that 45.01 % of the respondents surveyed liked working in a pharmacy; 41.86 % of respondents expressed no desire to change their place of work. A negative psychosocial climate was observed in 11.38 % of the pharmacy institutions studied; 51.6 % of labor groups were characterized by a low level of organization.
Conclusions. Using valid methods the psychosocial climate state in the workforce of the pharmacies under research, the needs of employees in material and social security, mutual relations in the team, communication and the level of group cohesion have been studied. Directions for improving the psychosocial climate in the pharmacy workforce have been proposed, namely: strict compliance with the rules of conduct adopted in the pharmacy institution; involvement of organizational psychologists; team cohesion based on joint projects, informal events; conducting social and psychological trainings; development of the corporate culture; the optimal placement of the personnel, etc.
References
Ariza-Montes, A., Arjona-Fuentes, J. M., Law, R., Han, H. (2017). Incidence of workplace bullying among hospitality employees. Int. J. Contemp. Hosp. Manage, 29 (4), 1116–1132. doi: https://doi.org/10.1016/j.ijhm.2021.102863.
Bentley, T., Catley, B., Cooper-Thomas, H., Gardner, D., O’Driscoll, M. P., Dale, A., Trenberth, L. (2012). Perceptions of workplace bullying in the New Zealand travel industry: prevalence and management strategies. Tour. Manag, 33 (2), 351–360. doi: https://doi.org/10.1016/j.tourman.2011.04.004.
Page, S. J., Bentley, T., Teo, S., Ladkin, A. (2018). The dark side of high performance human resource practices in the visitor economy. Int. J. Hosp. Manag, 74, 122–129. doi: 10.1016/j.ijhm.2018.02.016.
Dewe, P. J., O’Driscoll, M. P., Cooper, C. (2010). Coping with Work Stress: A Review and Critique. NJ, USA : Wiley, 282. doi: 10.1002/9780470711712.
Pignata, S., Boyd, C., Winefield, A. H., Provis, C. (2017). Interventions: Employees’ Perceptions of What Reduces Stress. BioMed Res. Int., 12. doi: https://doi.org/10.1155/2017/3919080.
Аllender, S., Colquhoun, D., Kelly, P. (2006). Governing the working population through workplace health: Knowledge, self and power in workplace health programs. Crit. Public Health, 16, 131–142. doi: https://doi.org/10.1080/09581590600828519.
Safe Work Australia. Mental Health. (2019). Canberra: Safe Work Australia; Safe Work Australia: Canberra, Australia.
Follmer, K. B., Jones, K. S. (2017). Mental Illness in the Workplace: An Interdisciplinary Review and Organizational Research Agenda. J. Manag, 44, 325–351. doi: https://doi.org/10.1177/014920631774119.
Shann, C., Martin, A., Chester, A., Ruddock, S. (2019). Effectiveness and application of an online leadership intervention to promote mental health and reduce depression-related stigma in organizations. J. Occup. Health Psychol, 24, 20–35. doi: https://doi.org/10.1037/ocp0000110.
Bailey, T. S., McLinton, S. S., Dollard, M. F., Burke, R., Noblet, A., Cooper, C. (2013). Psychosocial risk factors for stress and stress claim differences between the public and private sectors. In Human Resource Management in the Public Sector. Cheltenham, UK : Edward Elgar Publishing, 63–89.
Bouzikos, S., Afsharian, A., Dollard, M., Brecht, O. (2022). Contextualising the Effectiveness of an Employee Assistance Program Intervention on Psychological Health: The Role of Corporate Climate. Int. J. Environ. Res. Public Health, 19, 5067. doi: 10.3390/ijerph19095067.
Aronson E., Wilson T. D., Akert R. (2014). Sozialpsychologie. Hallbergmoos : Pearson, 201.
Dollard, M. F., Karasek, R. A. (2010). Building psychosocial safety climate. Contemporary Occupational Health Psychology: Global Perspectives on Research and Practice, 1, 208-233. doi: https://doi.org/10.1002/9780470661550.ch11.
Skidanenko, Yu. P., Shkurko, M. V. (2012). Visnyk Sumskoho derzhavnoho universytetu, Seriia Ekonomika, 2, 76–83.
Popova, H. V., Bohdan, H. B. (2014). Sociometric study of dynamic processes in a small group. Warszawa : Diamond trading tour, 36.
Scott, J. (2013). Social Network Analysis. (3rd ed.). Los Angeles, 51.
Tolochko, V. M., Mishchenko, I. V., Artukh, T. O. (2015). Organizational and psychological aspects of managing a working group. Kharkiv : NPhU, 28.
Tеtеrych, N. V. (2015). Management, economy and safety in pharmacy, 5 (43), 68–72.
Grossmeier, J., Terry, P. (2014). Measuring a broader value proposition: Capturing the connections between health, well-being, and performance. Am. J. Health Promot, 29, 10–12.
Andriienko, N. V., Sahaidak-Nikitiuk, R. V. (2022). Monitoring of the psychosocial climate state in the personnel management system of a pharmacy institution. Social Pharmacy in Health Care, 8 (2), 35–43. DOI: https://doi.org/10.24959/sphhcj.22.257.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 National University of Pharmacy
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
