Аnalysis of the psychosocial climate in the pharmacy workforce and prospects for its improvement





Aim. To analyze the state of the psychosocial climate in the workforce of a pharmacy institution and develop ways to improve it.

Materials and methods. The methods used by the authors to measure the psychosocial climate in the pharmacy workforce include questionnaires, the method for determining value-orientational unity, the method of O. S. Mikhalyuk and A. Yu. Shalyto, the psychometric test of C. E. Seashore, the method for studying the job attractiveness, the method for studying the level of satisfaction of pharmacy employees with working conditions, the method “The schematic map of the psychological and pedagogical characteristics of the group”. In the expert survey 697 respondents took part. The study was conducted between March 2021 and January 2022.

Results. Using the method of O. S. Mikhalyuk and A. Yu. Shalyto it was determined that 45.01 % of the respondents surveyed liked working in a pharmacy; 41.86 % of respondents expressed no desire to change their place of work. A negative psychosocial climate was observed in 11.38 % of the pharmacy institutions studied; 51.6 % of labor groups were characterized by a low level of organization.

Conclusions. Using valid methods the psychosocial climate state in the workforce of the pharmacies under research, the needs of employees in material and social security, mutual relations in the team, communication and the level of group cohesion have been studied. Directions for improving the psychosocial climate in the pharmacy workforce have been proposed, namely: strict compliance with the rules of conduct adopted in the pharmacy institution; involvement of organizational psychologists; team cohesion based on joint projects, informal events; conducting social and psychological trainings; development of the corporate culture; the optimal placement of the personnel, etc.

Author Biographies

N. V. Andriienko, National University of Pharmacy

Аспірантка кафедри технології ліків

R. V. Sahaidak-Nikitiuk, National University of Pharmacy

Докторка фармацевтичних наук, професорка кафедри технології ліків

N. V. Demchenko, National University of Pharmacy

Кандидатка економічних наук, доцентка кафедри організації та економіки фармації


Ariza-Montes, A., Arjona-Fuentes, J. M., Law, R., Han, H. (2017). Incidence of workplace bullying among hospitality employees. Int. J. Contemp. Hosp. Manage, 29 (4), 1116–1132. doi: https://doi.org/10.1016/j.ijhm.2021.102863.

Bentley, T., Catley, B., Cooper-Thomas, H., Gardner, D., O’Driscoll, M. P., Dale, A., Trenberth, L. (2012). Perceptions of workplace bullying in the New Zealand travel industry: prevalence and management strategies. Tour. Manag, 33 (2), 351–360. doi: https://doi.org/10.1016/j.tourman.2011.04.004.

Page, S. J., Bentley, T., Teo, S., Ladkin, A. (2018). The dark side of high performance human resource practices in the visitor economy. Int. J. Hosp. Manag, 74, 122–129. doi: 10.1016/j.ijhm.2018.02.016.

Dewe, P. J., O’Driscoll, M. P., Cooper, C. (2010). Coping with Work Stress: A Review and Critique. NJ, USA : Wiley, 282. doi: 10.1002/9780470711712.

Pignata, S., Boyd, C., Winefield, A. H., Provis, C. (2017). Interventions: Employees’ Perceptions of What Reduces Stress. BioMed Res. Int., 12. doi: https://doi.org/10.1155/2017/3919080.

Аllender, S., Colquhoun, D., Kelly, P. (2006). Governing the working population through workplace health: Knowledge, self and power in workplace health programs. Crit. Public Health, 16, 131–142. doi: https://doi.org/10.1080/09581590600828519.

Safe Work Australia. Mental Health. (2019). Canberra: Safe Work Australia; Safe Work Australia: Canberra, Australia.

Follmer, K. B., Jones, K. S. (2017). Mental Illness in the Workplace: An Interdisciplinary Review and Organizational Research Agenda. J. Manag, 44, 325–351. doi: https://doi.org/10.1177/014920631774119.

Shann, C., Martin, A., Chester, A., Ruddock, S. (2019). Effectiveness and application of an online leadership intervention to promote mental health and reduce depression-related stigma in organizations. J. Occup. Health Psychol, 24, 20–35. doi: https://doi.org/10.1037/ocp0000110.

Bailey, T. S., McLinton, S. S., Dollard, M. F., Burke, R., Noblet, A., Cooper, C. (2013). Psychosocial risk factors for stress and stress claim differences between the public and private sectors. In Human Resource Management in the Public Sector. Cheltenham, UK : Edward Elgar Publishing, 63–89.

Bouzikos, S., Afsharian, A., Dollard, M., Brecht, O. (2022). Contextualising the Effectiveness of an Employee Assistance Program Intervention on Psychological Health: The Role of Corporate Climate. Int. J. Environ. Res. Public Health, 19, 5067. doi: 10.3390/ijerph19095067.

Aronson E., Wilson T. D., Akert R. (2014). Sozialpsychologie. Hallbergmoos : Pearson, 201.

Dollard, M. F., Karasek, R. A. (2010). Building psychosocial safety climate. Contemporary Occupational Health Psychology: Global Perspectives on Research and Practice, 1, 208-233. doi: https://doi.org/10.1002/9780470661550.ch11.

Skidanenko, Yu. P., Shkurko, M. V. (2012). Visnyk Sumskoho derzhavnoho universytetu, Seriia Ekonomika, 2, 76–83.

Popova, H. V., Bohdan, H. B. (2014). Sociometric study of dynamic processes in a small group. Warszawa : Diamond trading tour, 36.

Scott, J. (2013). Social Network Analysis. (3rd ed.). Los Angeles, 51.

Tolochko, V. M., Mishchenko, I. V., Artukh, T. O. (2015). Organizational and psychological aspects of managing a working group. Kharkiv : NPhU, 28.

Tеtеrych, N. V. (2015). Management, economy and safety in pharmacy, 5 (43), 68–72.

Grossmeier, J., Terry, P. (2014). Measuring a broader value proposition: Capturing the connections between health, well-being, and performance. Am. J. Health Promot, 29, 10–12.

Andriienko, N. V., Sahaidak-Nikitiuk, R. V. (2022). Monitoring of the psychosocial climate state in the personnel management system of a pharmacy institution. Social Pharmacy in Health Care, 8 (2), 35–43. DOI: https://doi.org/10.24959/sphhcj.22.257.






Organizational and socio-economic bases of pharmaceutical activities