Conflict cases in community pharmacies
DOI:
https://doi.org/10.24959/sphhcj.15.8Keywords:
pharmacies, pharmaceutical ethics and deontology, a sociological surveyAbstract
The article discusses the results of a survey of specialists with higher and secondary pharmaceutical education (respectively: pharmacists and pharmacy technicians) working in community pharmacies, regarding the conflicts’ arising during the provision of pharmaceutical services to the population. Also there are presented the results of the analysis of complaints and proposals submitted to the Medicines Agency and Healthcare products of the Republic of Moldova for 2009-2013 years.
References
Грибова Я. В. Конфликты в аптеке: возможности управления [Электронный ресурс] / Я. В. Грибова. – Режим доступа : http://mfvt.ru/konflikty-v-aptekevozmozhnosti-upravleniya/
Конфликт в аптеке / М. А. Саакова, А. М. Битерякова, С. Г. Горохова и др. – Режим доступа : www.alppp.ru
Тельпуховская Н. Поведение первостольника в конфликтной ситуации / Н. Тельпуховская. – Режим доступа : www.ecopharmacia.ru
Чертков Ю. Конфликт в аптеке: как выйти сухим, живым и невредимым? / Ю. Чертков. – Режим доступа : www.apteka.ua/article/7491
Resursele și activitatea sistemului farmaceutic al Republicii Moldova // Anuar sta- tistic, rapoarte de dări de seamă, aa. 2009-2013. – Режим доступа : www.amed.md
Tintiuc D. Sănătate publică și management / D. Tintiuc, Iu. Grossu. – Chișinău : Tipogr. Centrală, 2007. – 896 p. – («Medicina»).
Downloads
Published
Issue
Section
License
Copyright (c) 2015 National University of Pharmacy
![Creative Commons License](http://i.creativecommons.org/l/by/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).