Scientific and practical approaches to organization and quality assessment of pharmaceutical care to consumers with dermatocosmetology problems in pharmacies
DOI:
https://doi.org/10.24959/sphhcj.20.176Keywords:
marketing and information, consulting and logistic services, pharmaceutical care, quality of pharmaceutical care, consumers (patients) with dermatocosmetology diseases, pharmaciesAbstract
Pharmacies in the context of the implementation of Good Pharmacy Practice (GPP) requirements need to constantly monitor the quality of pharmaceutical care to consumers (patients) in order to guarantee their health and quality of life.
Aim. To develop the methodology for evaluating the quality of pharmaceutical care to consumers (patients) with dermatocosmetology diseases for its further implementation in the activities of pharmacies and monitoring the status of pharmaceutical care and timely diagnosis of the need to develop and implement appropriate measures aimed at its improvement.
Materials and methods. The content analysis, statistical analysis methods, observation methods, expert evaluation method, questionnaire method were used.
Results. The article defines the essence of the category “pharmaceutical care to consumers (patients) with dermatocosmetology diseases”, its components are considered. The list of marketing and information, consulting and logistical services, which are suitable for providing consumers (patients) with dermatocosmetology diseases in pharmacies of various types, has been determined. The algorithm for assessing the quality of pharmaceutical care to consumers (patients) with dermatocosmetology diseases has been proposed, and an appropriate rating scale is constructed.
Conclusions. Observations at 163 pharmacies in Kharkiv, Kyiv, Zaporizhzhia, Dnipro have found that consumers with dermatological cosmetic problems turn to pharmacies not only to purchase the necessary medication, but also to receive a consultation on the existing dermatological problem, the ways to solve it and a product by which to solve this problem. Therefore, considering that only 40 % of consumers (patients) with dermatocosmetology problems go to doctors (cosmetologists), and the other 60 % try to get advice in a pharmacy, in those pharmacies with an assortment of medicinal cosmetics (medicines) intended for the treatment of dermatocosmetology diseases the problem of organizing the provision of good pharmaceutical care to this contingent of consumers (patients) is actualized. The scientific-practical approaches proposed in the article will allow pharmacies to assess the degree of conformity of the actual level of providing pharmaceutical care to consumers with dermatocosmetology diseases to the desirable (good) one and timely identify the reserves of its improvement.
References
Nalezhna aptechna praktyka: Standarty iakosti aptechnykh posluh (Spil’na nastanova MFF/VOOZ z NAP). zakon.rada.gov.ua. Available at: zakon.rada.gov.ua/lavs/shov/897_009 (data zvernennia: 22.01.2019).
Piven’, O. P., Tkachenko, I.V., Shuvanova, O. V. (2017). Upravlinnia, ekonomika ta zabezpechennia iakosti v farmatsii, 4, 67-75.
Rybachuk, N. V., Zhurko, T. O. (2014). Efektyvna ekonomika, 7. Available at: http://www.economy.nayka.com.ua/?op=1&z=3190 (data zvernennia: 22.12.2019).
Piven’, O. P., Tkachenko, I.V., Nessonova, M. M. (2018). Upravlinnia, ekonomika ta zabezpechennia yakosti v farmatsii, 2, 39-48.
Piven’, O. P., Sofronova, I. V., Tkachenko, I.V. (2017). Farmakom, 1, 51–57.
Kotliarova, V. H., Chechotka, O. V. (2019). Proceedings from Advances of science: Proceedings of articles of the international scientific conference (Czech Republic, Karlovy Vary – Ukraine, Kyiv, 22 February 2019) (pp. 22). Karlovy Vary.
Posylkina, O. V., Kotliarova, V. H., Chechotka, O. V. (2016). Farmatsevtychnyi zhurnal, 3-4, 21-28.
Dremova, N., Ovod, A. (2007). Aptechnyi biznes, 1, 20-23.
Hepler, C. D. (2004). Clinical pharmacy, Pharmaceutical Care and the Quality of Drug Therapy. Pharmacotherapy, 24, 1491–1498.
Dremova, N. B., Korzhavyh, E. A., Litvinova, T. M., Ovod, A. N. (2005). Farmaciia, 2, 37–45.
Maiorova, U. V., Koziarskii, I.S., Godoval’nikov, G. V. (2015). Recept, 1 (99), 16–35.
Sharakhova, E. F. (2001). Novaia apteka. Special’nyi vypusk, 126 –131.
Nemchenko, A. A., Panfіlova, H. L. (2010). Mezhdunarodnyi meditsinskii zhurnal, 2, 101–112.
Smolina, V. A., Novokreshhenova, I.G. (2017). Saratovskii nauchno-medicinskii zhurnal, 13 (2), 295–299.
Posylkina, O. V., Kotliarova, V. G., Chechotka, O. V. (2019). Scientific and methodological approaches for forming the management strategy for the assortment of medicinal cosmetic products in pharmacies. Sotsial’na farmaciia v okhoroni zdorov’ia, 5, 61-68. doi: 10.24959/sphhcj.19.142.
Downloads
Published
Issue
Section
License
Copyright (c) 2020 National University of Pharmacy
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
